Privacy Policy.
Effective date: July 30, 2026
This Privacy Policy describes how Hyphen Films LLC, doing business as Tale Agency ("we," "us," or "our"), collects, uses, and protects your information when you visit https://tale-storylab.com, complete our forms (including the Story Audit), or communicate with us. By using our website or submitting your information, you agree to this policy.
1. Information We Collect
Information you provide: when you complete a form on our website, we collect the information you enter, which may include your first and last name, work email address, phone number, company name, company website, your answers to our qualification questions, and any notes you choose to add.
Information collected automatically: we may collect standard usage data such as referring pages, campaign parameters (UTM tags), device and browser type, and interactions with our forms, to understand how our website is used and to improve it.
2. How We Use Your Information
- To respond to your inquiry and evaluate whether our services are a fit for your company
- To contact you by email, phone, or (only with your consent) text message about your submission, scheduling, and our services
- To send marketing communications you have opted in to receive, which you can opt out of at any time
- To operate, analyze, and improve our website, forms, and marketing
- To comply with legal obligations and enforce our terms
3. SMS / Text Messaging
If you check the SMS consent box on one of our forms, you agree to receive marketing and customer care text messages from Tale Agency at the phone number you provided. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or emailing hello@tale.agency.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with vendors and service providers acting on our behalf solely to deliver those messages.
4. How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate our business, such as our customer relationship management, scheduling, automation, and analytics platforms, and only for the purposes described in this policy. These providers are bound to use your information solely to provide services to us. We may also disclose information if required by law or to protect our legal rights.
5. Data Retention and Security
We retain your information for as long as needed for the purposes described above or as required by law. We use commercially reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.
6. Your Choices and Rights
You can opt out of marketing emails using the unsubscribe link in any email, and opt out of text messages by replying STOP. Depending on where you live, you may have rights to access, correct, or delete your personal information. To make a request, email hello@tale.agency and we will respond as required by applicable law.
7. Children
Our website and services are intended for business audiences and are not directed to anyone under 18. We do not knowingly collect information from anyone under 18.
8. Changes to This Policy
We may update this policy from time to time. The effective date above reflects the latest revision. Continued use of our website after changes means you accept the updated policy.
9. Contact Us
Hyphen Films LLC dba Tale Agency
Los Angeles, California, United States
Email: hello@tale.agency
Terms of Service: https://tale-storylab.com/storylab/terms/terms-of-service